Privacy Policy

Information We Collect

We collect information that you provide directly to us, as well as certain information automatically when you interact with our website.

Information You Provide

When you place an order or create an account, we may collect:

• name
  
• billing and shipping address
  
• email address
  
• payment information (processed securely by third-party providers)
  

When you contact our support team, we may collect the information you choose to share in your communication.

Information Collected Automatically

When you browse our website, we may automatically collect information such as:

• IP address
• browser type and device information
• time zone
• pages viewed and interactions with the site
  

This information helps us understand how our website is used and how we can improve the experience.

How We Use Your Information

We use your information to:

• process and fulfil orders
• communicate with you regarding purchases or inquiries
• improve and maintain our website and services
• send marketing communications (where consent has been provided)
• prevent fraud and ensure site security
• comply with legal and regulatory obligations
  

Sharing Your Information

We may share your information with trusted third parties only where necessary, including:

• payment processors
• fulfilment and logistics partners
  
• service providers supporting website functionality
  

We may also disclose information where required by law or to protect our legal rights.

Your Choices

You may update your account information at any time. You may opt out of marketing communications by following the unsubscribe instructions included in our emails.

Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, misuse, or disclosure.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on our website.

Contact

If you have any questions about this Privacy Policy or how we handle your information, please contact us at support@soielabs.com.